Refund and Returns Policy

Returns & Refunds Policy

At Maasabeh, we aim to provide you with the best shopping experience. If you are unsatisfied with your purchase, we are here to help. Please read our returns and refunds policy carefully to understand your rights and how we can assist you.

1. Return Policy

1.1 Eligibility for Returns
You can return most products purchased on Maasabeh within 7 days of receiving them. To be eligible for a return, the product must be:

• Unused, unwashed, and in the same condition as you received it.
• It is in its original packaging, with all tags and accessories included.

1.2 Non-Returnable Items
Some items are not eligible for return, including but not limited to:

• Perishable goods (e.g., food, flowers).
• Customized or personalized items.
• Items on clearance or final sale.

Please check the product page for specific return exclusions.

2. Return Process

2.1 How to Initiate a Return
To initiate a return, please follow these steps:

1. Contact our customer support at [email protected] with your order number, details of the item you wish to return, and the reason for the return.
2. We will provide you with instructions for shipping the product back to us.

2.2 Return Shipping

• Customers are responsible for the return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged items during the return process.

3. Refunds

3.1 Refund Eligibility
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 Business Days

3.2 Partial Refunds
In some situations, only partial refunds may be granted, including:

• Items not in their original condition, damaged, or missing parts.
• Returns are initiated after the return window has closed.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, don’t hesitate to get in touch with us at [email protected]

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

1. Check your bank or credit card account again.
2. Contact your bank or credit card company, as processing times may vary.
3. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected]

6. Defective or Damaged Items

If you receive a defective or damaged product, please notify us within of receiving the item. We will arrange for a replacement or issue a refund, including shipping costs.

For any questions about our Returns & Refunds policy, feel free to contact us at Email: [email protected]